Refund policy
6. YOUR RIGHTS TO END THE CONTRACT
6.1. Ending your contract with us
Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract. You can end your contract due to any of the following:
a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back);
b) If you want to end the contract because of something we have done or have told you we are going to do, pursuant to clause 6.2;
c) If you have just changed your mind about the product you may be able to get a refund if you return the products within the cooling off period as defined at clause 6.3, but this may be subject to deductions and you will have to pay the costs of return of any goods;
d) In all other cases i.e. if we are not at fault and there is no right to change your mind, pursuant to clause 6.5 below.
6.2. Ending the contract because of something we have done or are going to do
If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided.
The reasons are:
a) we have told you about an upcoming change to the product or these terms which you do not agree to;
b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
c) there is a risk that supply of the products may be significantly delayed because of events outside our control;
d) we have suspended supply of the products, or notify you we are going to suspend them for a period of more than 1 (one) month; or
e) you have a legal right to end the contract because of something we have done wrong (including becau
se we have delivered late).
6.3. Exercising your right to change your mind (Consumer Contracts Regulations 2013)
If goods are to be returned to Sharp’s Brewery because you have changed your mind about your order, they must be returned in their original packaging and within 14 (fourteen) days of receipt of your order. Bright Beer is excluded from this cooling off period. This does not affect your statutory rights.
Bright Beer is defined as follows and is to subject to change (without notification):
- Doom Bar 36 Pint Poly Box;
- Atlantic 36 Pint Poly Box;
- Cornish Coaster 36 Pint Poly Box;
- Sharp’s Original 36 Pint Poly Box;
- Sharp’s Sea Fury 36 Pint Poly Box;
- Doom Bar 5 Litre Mini keg;
- Atlantic 5 Litre Mini Keg;
- Cornish Coaster 5 Litre Mini Keg;
- Sharp’s Original 5 Litre Mini Keg;
- Sharp’s Sea Fury 5 Litre Mini Keg;
- Fathoms Deep 5 Litre Mini Keg; and
- Sharp’s Limited Release 5 litre mini cask beers.
If you are unsure as to whether the product you have purchased is classed as Bright Beer, please contact us within the time limited details above.
6.4. When you don’t have the right to change your mind
You do not have a right to change your mind in respect of:
a) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and
b)any products which become mixed inseparably with other items after their delivery.
6.5. Ending the contract where we are not at fault and there is no right to change your mind
Please see our returns policy set out at clause 8.2.
- 7. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
7.1. Tell us you want to end the contract
To end the contract with us, please call customer services on 0120 886 2121 or email us shop@sharpsbrewery.co.uk. Please provide your name, home address, details of the order including details of the payment method used and, where available, your phone number and email address. Please take into consideration the time limits set out at clause 6.3.
7.2. Returning products after ending the contract
If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. Goods must be returned in its original condition for a full refund. All items must be sent back by recorded delivery to us at Sharp’s Brewery Limited, Pityme Industrial Estate, Rock, Wadebridge, Cornwall, PL27 6NU or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on 0120 886 2121 or email us shop@sharpsbrewery.co.uk for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the goods within the time limits set out at clause 6.3. We will not accept responsibility for goods that are lost or damaged during the return.
7.3. When we will pay the costs of return
We will pay the costs of return:
a) if the products are faulty or misdescribed; or
b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
7.4. How we will refund you
We will refund you the price you paid for the products, by the method you used for payment. However, we may make deductions from the price.
7.5. When your refund will be made
Your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
- 8. IF THERE IS A PROBLEM WITH THE PRODUCT
8.1. How to tell us about problems
If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 0120 886 4885 or write to us at shop@sharpsbrewery.co.uk or Sharp’s Brewery Limited, Pityme Industrial Estate, Rock, Wadebridge, Cornwall, PL27 6NU.
8.2. Your obligation to return rejected products
If you are not 100% satisfied with your purchase, you may return part or all of your order (unless separating the order would have an impact on the value of the product) for refund at any time up to 5 working days after the day of delivery, provided it is unused and in its original condition. Please email us at shop@sharpsbrewery.co.uk, quote your name, order reference and which product you wish to return. This will allow us to issue you a Returns Number so that when your goods arrive, we can arrange for a refund.
You do not have to give any reasons for cancellation, however, a brief explanation will help us to improve the service we offer to you and other customers in the future. If you decide to cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. The returned item is your responsibility until it reaches us. Please return goods to Web Shop Returns, Sharp's Brewery Limited, Rock, Cornwall, PL27 6NU.
